Closeness
WhatsApp is already where the customer lives
The customer doesn't want to open a ticket. They want to ask a question and get an answer — now. WhatsApp is already the place where they live. Why force them to go elsewhere?
Astrawhatsapp adds a floating WhatsApp button to your PrestaShop store. The customer doesn't open a ticket, doesn't fill in a form, doesn't wait. They write. Like they would to a person. And the order stays alive.
The critical moment
Between the doubt and closing the tab there are just a few seconds. In those seconds your store can make the difference — or stay silent.
The button
Bottom right, bottom left, centre right, centre left. Each position has configurable pixel offsets (right, left, bottom) for surgical positioning — without touching the theme CSS.
The pulse animation creates a green aura around the button that draws the eye without disturbing. The tooltip on hover shows the configured text in every language. Both can be activated separately.
The customer arrives in WhatsApp already with a pre-written message in their language. With the URL option active, the message includes the address of the page they were writing from — the support team immediately knows what it's about.
Enable mobile-only mode to show the button only on smartphones and tablets. On desktop WhatsApp is less natural — on mobile it's already where the customer lives. The choice is yours.
What you really feel
The customer doesn't enter the back office, doesn't open a ticket, doesn't fill in a form. They write. Like they would to a person. This simplicity changes the relationship between the store and those who buy from it.
The customer doesn't want to open a ticket. They want to ask a question and get an answer — now. WhatsApp is already the place where they live. Why force them to go elsewhere?
The catalogue doesn't change. The checkout doesn't change. The feeling changes. On the other side there's someone who responds. This transforms a digital store into a real relationship.
"I'm not sure…" closes the tab. With WhatsApp: "hi, one question…" and the order stays alive. Every opened conversation is a possible order that without the button would already be lost.
Every minute of waiting is a lost opportunity. A fast reply is often worth more than a discount. The button says: "we're here". The customer feels it before they even write.
They have a question, a doubt, a request. And they see someone is there. This changes everything — not just for the single order, but for the perception of the store.
Many write once. Then come back. Because they remember: "they helped me". WhatsApp isn't support — it's the channel where you build trust, one reply at a time.
The customer doesn't enter the back office. Doesn't open a ticket. Doesn't fill in a form. They write — like they would to a person. This fluidity is the most underrated thing in the purchase experience.
The customer won't think "what a great WhatsApp integration". They'll think: "I felt taken care of." And that's why they come back. Not for the price. For the feeling of having been heard.
Features
Enter the WhatsApp number with built-in international prefix selection — or automatically use the store's default country. The link is always correctly formatted for WhatsApp Web and the mobile app.
InternationalThe button text and the pre-filled message are configurable for every active language in the store. A German customer sees the message in German, an Italian in Italian — automatically.
Native multilingualWith a toggle, every WhatsApp message includes the URL of the page the customer was writing from. The support team immediately sees the product or page in question — zero "which product are you writing about?".
Context-awareThe button colour is fully configurable — not just WhatsApp green. The border-radius goes from 0 (square) to 50% (circle). You can also upload a custom icon to adapt the button to the store's brand.
Full brandingThe pulse animation creates a coloured aura that pulses around the button, drawing the eye naturally. Activatable with a toggle. The behaviour and colours follow the configured button colour.
ConfigurableAstrawhatsapp uses only official PrestaShop hooks. No theme file modified, no global CSS class injected into the core. Uninstallation removes everything without residual traces.
Hook-only · CleanAstralith architecture
Frequently asked questions
No. Astrawhatsapp works with any WhatsApp number — personal or Business. The button generates a wa.me link with the configured number: when the customer clicks, WhatsApp (app or web) opens with the number and the pre-filled message. WhatsApp Business is recommended for those managing high message volumes, but it is not required.
Yes. Both the button text and the pre-filled message are configurable for every active language in the store. From the module configuration you can enter different texts for every language — the module automatically loads the version in the user's language. If text for a language is not configured, it uses the default "Chat with us on WhatsApp".
When this option is active, the pre-filled message automatically includes the URL of the page from which the customer opened the chat. If the customer writes from the "Blue Jacket" product page, the message already contains that URL. Your support team immediately knows which page or product it's about — without having to ask.
No. The button is positioned as fixed with a very high z-index (2147483000) — above all page content, but without modifying any theme file. The CSS is inline and isolated. It does not inject global classes into the body. Uninstallation removes everything without leaving anything in the theme.
Yes. Mobile-only mode hides the button on screens wider than 768px (desktop and large tablets). On smartphones the button is always visible. This mode is recommended if your main target is mobile, or if you want to prevent the button from covering important elements on desktop.
The annual licence at €99 includes: full use of the module for 1 PrestaShop store, all updates released within 12 months, access to the Astralith Update Center and dedicated technical support. It is the module with the potentially highest ROI in the Astralith catalogue — every order recovered from indecision pays back the licence.
Licence
/ year · 1 shop · excl. VAT
Secure payment · Licence activated immediately · Annual renewal