Awareness
Did you know how many requests were slipping away?
You could not see them because they had nowhere to go. Now they do. And you will start to understand how much demand already exists around products you have not yet listed.
Astraproductrequest adds a dedicated form to your store to collect requests for products not yet in your catalogue. Every customer question enters an organised workflow. Every organised workflow becomes a potential sale.
The hidden problem
Many customers look for products they cannot find in your catalogue. Without a dedicated tool, those requests get lost between emails, messages and phone calls.
Astraproductrequest does not create new demand.
It captures what already exists and is currently slipping away.
Every captured request is a real sales opportunity.
The workflow
Without Astraproductrequest, a request arrives on any channel and disappears into the noise. With the module, every request has a home: the PrestaShop back office.
The loop truly closes only when you can link the original request to the product you later added to your catalogue. This traceability does not exist anywhere else.
First name, last name and email of the logged-in customer are pre-filled automatically. The customer only fills in the fields that matter: product, quantity, budget, urgency.
JPEG, PNG, WebP, GIF. Configurable maximum size. SHA-256 randomised filenames, upload folder protected by .htaccess. Secure upload by design.
Once the product is created, enter its ID in the dedicated field and link it to the original request. The loop closes with a traceable data point.
What you actually feel
Every feature in Astraproductrequest is built around a real feeling that merchants experience every time a request arrives with nowhere to go.
You could not see them because they had nowhere to go. Now they do. And you will start to understand how much demand already exists around products you have not yet listed.
"I saw it on WhatsApp." "They sent me an email." "They called me." Three channels. Zero archive. Zero follow-up. Astraproductrequest replaces the chaos with a workflow.
When you start seeing what customers are asking for, you understand what your catalogue is missing. This is not just management: it is commercial intelligence coming straight from the market.
Product sought, quantity, budget, urgency. Those four fields tell you whether something is worth sourcing. This is not a form: it is a market listening system.
Now they have a place to ask. A clean, guided form that immediately replies with an email confirmation. The customer feels heard. The store keeps the connection.
Add the product. Link the ID to the original request. Reply to the customer. The first sale of that product is already there, waiting. No other system does this.
When you know what customers are looking for, you can plan your sourcing in advance. Seasonality stops surprising you. Your catalogue grows in the right direction.
You do not add work. You organise it. The operator does the same things as before — answers requests — but with structured data, not messages scattered across three apps.
Features
Dedicated fields for product name, brand, quantity, reference URL, budget, urgency and free-text message. The customer does not send a generic email: they provide data that is genuinely useful for evaluating the request.
Structured formUp to 5 images (JPEG, PNG, WebP, GIF). Essential for Japanese products, unusual packaging, spare parts or items that are hard to describe in words. Real MIME validation with finfo.
Secure uploadAll requests archived in PrestaShop, searchable and filterable. No request scattered across email or messaging apps. A structured operational workflow with status history and operator log.
Back officeNew → In progress → Closed. Every status change is recorded with date, operator and note. Simple enough for small teams, precise enough to scale. The log is always available.
Status workflowSend a reply to the customer directly from PrestaShop with a custom subject and body. Three-way email: shop notification, configurable multiple CC, automatic customer confirmation.
Direct replyWhen the requested product is created, link it to the request with an ID. The loop closes: request → sourcing → listing → sale. Complete traceability.
Product linkAstralith architecture
Frequently asked questions
It depends on your configuration. You can leave it open to everyone or restrict it to registered customers only. With restricted access, a non-logged-in customer is automatically redirected to the authentication page with a post-login redirect back to the form. The option is activated in the back office with a single toggle.
In the /modules/astraproductrequest/upload/ folder, protected by .htaccess. Filenames are SHA-256 randomised to prevent direct access via guessed URLs. The maximum file size is configurable in the back office. Accepted formats: JPEG, PNG, WebP, GIF.
Three separate emails: a shop notification (shop email address), optional configurable CC addresses (multiple addresses separated by commas) and an automatic confirmation to the customer. All are personalised with the request data via template variables and are available in IT, EN, FR, DE, ES, NL.
Yes. The page title and introductory text are configurable for each active language in your store, directly from the module configuration page. No code or template changes are needed.
The module automatically generates the form URL, displayed in the back office after licence activation. You can add it anywhere: navigation menu, footer, banners, CMS pages, newsletters, promotional campaigns. The URL is a native PrestaShop page — not an iframe, not an external widget.
Each request record in the back office has a "Linked product ID" field. When the requested product is created in your catalogue, enter its PrestaShop ID in that field and save. The link is purely informational and for traceability — it does not trigger any automation or product changes.
The annual licence at €129 (excl. VAT) includes: full use of the module for 1 PrestaShop shop, all updates released within 12 months, access to the Astralith Update Center and dedicated technical support. Renewal is not mandatory: the module continues to work without renewal, but updates and support require an active licence.
Licence
/ year · 1 shop · excl. VAT
Secure payment · Licence activated immediately · Annual renewal